Dealing With Difficult People: Managing Conflict,bloody-Mindedness, And Other Inter-Communicational Difficulties At Home And At Work
This book helps you to deal appropriately and confidently with those difficult people who misuse use power, threaten and / or play mind-games. Perhaps your problem people are at work - your clients, your manager or your colleagues; perhaps you live with your problem people - your partner, flatmates, your parents or in-laws, maybe even your children; or maybe your problem people are your neighbours...
Paperback: 141 pages
Publisher: Independently published (January 25, 2017)
Product Dimensions: 6 x 0.4 x 9 inches
Amazon Rank: 6309404
Format: PDF Text TXT book
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“Great diagrams. Easy to follow suggestions. Loved the stories demonstrating application, very real and helpful. Have used material with several situations. It works....”
people providing services, your local Council, your MP or your children's teachers. Whoever they are there will be strategies and tactics galore to help you deal effectively and appropriately with both them and the situation. We all have to deal with difficult people at some stage. This book provides real-world information helping you gain strategic over view and insight, plus tactics and tools to: • Know, be able to analyse, what is really going on. • Communicate your wants and needs. • Negotiate with more confidence and greater ease. • Employ and develop positive, appropriate, conflict resolution skills. There is a highly contagious sense of passion and commitment within this book which makes it easy to read, easy to understand and makes for more stress-free application. Originally from London, now living in Timaru, New Zealand, Joy is a long-time advocate for positive behavioural changes in domestic and social environments. An adult educator with thirty plus year’s involvement with teaching in prisons and through community based organisations, working alongside and assisting children, young adults their families and at times whole communities.